André Mermoud

The transposition model (and therefore the gain) is highly dependent on the diffuse fraction in your meteo data. Please carefully check these values (in the Meteonorm data of PVsyst, you have 38.6% of diffuse in Bamako, and 35.2% in Marseille). The transposition values given by PVsyst are usually considered as realistic. Now we don't know how the manufacturer's data have been established.

PVsyst doesn't take the altitude correction for inverters into account. The correction - when necessary or specified by the manufacturers - is mainly related to cooling capabilities (air pressure) and results in a diminution of the Nominal outpout power. If you want to take this into account, you have to redefine your inverter with a new Pnom corresponding to your altitude (i.e. change the value, and save your inverter under another file name).

You can download the program PVsyst V 5.xx (last version) from www.pvsyst.com, and install it. It will run during 30 days with full possibilities, and then revert into DEMO mode. For getting your licence, please open our site www.pvsyst.com, and choose "Order" / "Purchase online" - You can pay directly by credit card. In this case we send you back your activation code, along with a paid invoice. - Or you can pay by bank transfer. When we receive your order, we send you back the invoice (valid 30 days), and we send the activation code as soon as we receive the payment. This may usually take 1 to 3 days.

The "Local number" is an identifier of your PVsyst installation on a given machine (more exactly a given Windows installation"). It is established by PVsyst: you cannot change it. You can find the "Local number" in the main menu "License" / "Code and Activation". You need an "Activation code" matching this "Local number" for using the program.

With version 5.xx There is a tool in PVsyst for transferring the code from one machine to another one. After installing the software on the target machine, please carefully read the "Local number" produced. Then you come back to the original (licensed) machine, open the tool ("License" / "Transfer to another machine"), which will ask for the new Local number and will deliver the corresponding code. Please note it carefully, and keep this information for the future. After that, the original machine will turn itself into DEMO mode. This procedure may be performed as often as desired. With version 6.xx In the main menu, open "License" / "Status and activation", press the button "Transfer" and follow the instructions. You will have to deactivate your license on our server, and then you will be able to reuse it on any other computer. NB: You will need your "Customer ID" for performing this transfer, which is mentioned on your invoice or the mail containing your activation key. If the computer where the license was activated is unavailable (reformatted, lost), you have to contact our administration admin@pvsyst.com, and explain the problem.

Please open PVsyst (at least once) with full administrator rights, i.e. by right-clicking the icon and choose "Run as an administrator". If this doesn't work, please ask your IT specialist to do so (with full administrator rights).

You can obtain a contextual Help from anywhere in the software, by typing F1. You also have some little buttons (orange questionmarks), which provide more specific information. NB: There is no user manual at the moment. But you have some Tutorials in the help, for some guidance during your first steps in the software. Namely about: - Meteo Data, - How to create and develop a project, - 3D Construction for shadings.

In the main menu "Files", you have several options: - Export whole projects, ensures that all files involved in the project are well taken into account, - Import whole projects, which dispatches the files in the suited folders. - Import and Export Database elements, which will position the components files in their corresponding directories.

For the versions 5.xx Since version 5.2, depends on your Windows OS: - Under Vista and Windows 7: c: \ ProgramData \ PVsyst \ Data \ - Under XP and olders: c: \ Documents and Settings \ All Users \ Application Data \ PVsyst \ Data \ Now you can also have yourself delocalized the data structure anywhere else (i.e. created directory "PVsyst_Data"). The directories actually in use are listed in the dialog "Files" / "Directories" It is possible that you don't see the c:\ProgramData\ directory: see "I don't see a folder "\ProgramData\" on my machine". It is also possible that you don't find your data in the c:\ProgramData\PVsyst\Data\ directory: please see "I don't find my files in the \Data\ structure". For the versions 6.xx The data structure is normally in c:\Users\"yourSession"\PVsyst6_Data\ If you have displaced them the actual path in mentioned in the main menu of the software: "Files" / "Workspace", User workspace ... You will find a complete description of the Database structure and localization in the Help: "Technical aspects > File organisation > User data > Projects and PV components".

Under Windows Vista or Win7, this folder is always present. But it may be "Hidden". For seing the hidden files or directories in your Windows File Explorer, please: - Open "Windows File Explorer" with the administrator rights (i.e. right-click the icon and choose "Run as an administrator"), - In the menu of the explorer "Organize" / "Options of folders and research" / "Display", choose "Display the hidden Files and Folders". Under Windows XP, the equivalent location (where \admin\ and \data\ directories are stored) is c: \ Documents and Settings \ All Users \ Application Data \ PVsyst \ Data \

The files you have created or modified are normally stored in the following folders: - Under Vista and Windows 7: c: \ ProgramData \PVsyst \ Data \ - Under XP and olders: c: \ Documents and Settings \ All Users \ Application Data \ PVsyst \ Data \ Now with Vista and Win7, if you don't have Windows rights for writing in these areas from your user session: when the program attempts to write on this area, Windows delocalizes these files and places all files written by the program in the special location: c:\ Users \ User \ AppData \ Local \ Virtual Store \ ProgramData \ PVsyst5 \ Data The files in \Virtual Store\ are treated by the program as if they were located in the PVsyst folders. NB: This is not a comfortable situation. You should obtain Windows writing rights for this folder.

You should obtain the Windows writing rights on the working folders of PVsyst, i.e. - c: \ ProgramData \ PVsyst \ Admin \ - c: \ ProgramData \ PVsyst \ Data \ For making these folders writable: - open the Windows file explorer by right-clicking the icon and choose "Run as an administrator". - Right-click the folder \Admin\, choose "Properties" / "Security", and here you can manage the writing rights on this folder for your session. - Do the same with the \Data\ folder, and everything should be ready for using PVsyst. If you don't see the folder c:\ProgramData\PVsyst\ , this is a hidden folder. If you don't succeed, on very well protected machines, you have to ask your IT specialist for doing this. NB: Under XP, you should do this from a User session beneficiating of Administrator rights.

When clicking the button "Report", I obtain the following message in French: "Aucune imprimante sélectionnée". Sorry, this sometimes arises even if you have correctly installed printers (it is a Windows problem), and I don't know why. You can try to download the free tool PDFCreator (to be installed as a printer): http://www.pdfforge.org/products/pdfcreator and select it as default printer. To my knowing this works in any case. And after that every printer may again be recognized as default printer. Mysteries of Windows...

Normally for creating a PDF document you have an option in your printer list, managed by Adobe Reader. However sometime the Adobe PDF tool doesnt work, and I don't know why (probably an internal security parameter not understood by PVsyst). You can download the free tool PDFCreator (to be installed as a printer): http://www.pdfforge.org/products/pdfcreator To my knowing this works in any case.

When defining and exiting a 3D shading scene, PVsyst checks that it is compatible with the rest of your system. In your case: - You have not yet defined the system (modules and inverters) - In the "Orientation" part you should define a tilt of 22° and an azimuth of around -26° NB: when developing a new system (calculation version) in PVsyst, you are advised to always begin by a basic system, and then add the complications step by step. The definition of the 3D scene is a secondary step, it should be done after the definition of the "Orientation" and the "System" parts.

Nothing has been changed in the model at this level (except perhaps for amorphous modules with very high Voc). But probably the parameters of the module you are using have been updated (on request of the manufacturer).

Taking the flash-test uncertainty into account in this parameter would be equivalent to a "Worst case" choice. By respect to the factory flash-tests, you can also take the eventual LID losses into account. Please see my comments on How to define the "Module Quality loss" parameter in the FAQ

This arises sometimes and we don't understand exactly why. This is related to the font size you are using in your Windows installation. Choosing "Small fonts" should in principle solve the problem. But not in any case. If so, please contact us.

This is not possible in PVsyst. The Horizontal global and diffuse components are computed by a retro-transposition, in order that the recalculation of the POA value will be the same as specified. Now I don't have an explicit model for performing the retro-transposition from a diffuse component measured in the collector plane. This is a non-standard problem, which would require some modelling work. I can't envisage such a development until several months, but I pout it on my to-do list.

Thank you for pointing this problem out. I will correct it in the next version 5.60.

You have probably a time shift of more than 30 minutes (one hour or more). Please observe your data by respect to the "Clear Day" model, using "Meteo tables and Graphs" / "Graphs" in hourly values". The different ways of correctin this are listed in My transposed POA data don't match the imported values.

When you open PVsyst, the first item of the menu (at the left) is named "Files" (or "Fichier" or "Dateien" or "archivos" in other languages).

You manage the favorites in the database lists: "Tools" / "PVModules" (or "Inverters", or ...). For selecting a favorite, you right-click it (and the line becomes green). For suppressing a favorite you also right-click it (from the "All components" list). It is not possible to suppress it from the favorite list, I have to think about this for a next version.

I don't know what is exactly a swiging door algorithm. But the meteo data imported in PVsyst (*.MET files) are in hourly values and extremely compact. Usual files have less that 75 kB.

This depends on which version of PVsyst you are using. The angle definitions of Helios3D for southern hemisphere are a little bit strange and not usual. I have updated the program PVsyst for the version 5.58, using specific file samples provided by Helios3D. Please send me your files if they don't work well with the latest version of PVsyst.