Laurent Chapelain

Hello Vatsaa, Thanks for your post. It could be a network problem, also could you check that your machine time's is set automatically ? Finally you can send us some logs at support@pvsyst.com . Regards, Laurent

Hello Giancarlo, Do you have a valid license ? because this is one of the limitation of the DEMO mode. If you do have a license; please send us your logs at support@pvsyst.com: Regards; Laurent

hello Jack, thanks for your message. What you reported is not a bug and has been done by design. This window has been limited in size, otherwise it would display big empty spaces without any additional information. regards, Laurent

Hello, Thanks for your message. In theory the installation of 8.0.x should not uninstall 7.4 version. Maybe it comes from the automatic process updating PVsyst, is it done with a specific software ? To validate that you can also try to install manually a 8.0.x adn check whether it uninstall your 7.4 Regards, Laurent

Hello, Thank you for reaching out. Arial Unicode Normal font may be missing from your computer. Could you please check that you have it installed in your C:Windows>Fonts folder (Normal and Bold should appear for Arial Unicode MS) : https://desk.zoho.eu/api/v1/threads/200072000001797064/inlineImages/edbsn7b09642fb0c92558ad8ffc2319c06c6aae8eae894ba35cc03ed977ae672c483390bfd10deca24a57142d1e0249d0d3edbb5657da68ac8273f7de1e0bd4309326faa955ca0dfb52784be482642ded7957?et=19a59591169&ha=ec3fec97486c37d0383b8b56f46c6dca941a44e833e4fcab4f70546a8c67d2a8&f=1.png If not you can install it from here: https://freefontsdownload.net/free-arial-unicode-ms-font-36926.htm Should you need any further assistance, please do not hesitate to reach out directly at support@pvsyst.com. Kind regards, Laurent

Dear Andrés Fernández, Please email us also at support@pvsyst.com : your PVsyst LOG files (using menu <File> <Export logs>) your project files (using PVsyst menu <Export projects>) so we can try to reproduce the issue you reported. Best regards.

Hello Francesca. Next time you encounter this issue do not hesitate to use the button to send us the report directly. Also, you can still email us your logs (File > export logs) and send them to support@pvsyst.com. Regards, Laurent

Hello, Thanks for your message. Please udpate to the latest 8.0.14 version, it contains both Bing and Azure as map provided, I suggest you use Bing as it is available workdwide. regards, Laurent

Hello, There is no global issue on the 8.0.13, it might be specific to your environnement. Please send us a mail at support@pvsyst.com with the folloying info: - did you just upgrade to 8.0.13 or was it working yesterday ? - Was your machine updated ? - if you still have an old version, please generate log (with File > export logs) and send them to us. Otherwise just navigate to C:\Users\<YOUR_USER>\AppData\Local\PVsyst\8.0\Admin and zip the whole folder. Regards, Laurent

Hello, Can you tell me what version of PVsyst you are using ? As a workaround for site creation you can still use OpenStreetMap, option is available in Options> Preferences > Running. Regards, Laurent

Hello Toni, The location of the downloaded installer might have some permission restriction, preventing you to save it. You can try by downloading directly from our website : https://www.pvsyst.com/download/latest

Hello Shivam, Thanks for pointing that out. It seems indeed that after we close and reopen the project, the opacity of the ground image is reset to its maximum. I tracked the issue on our side so thqat we can fix it in a futur release. In the meantime, the workaround would be to reset the opacity to its minimum to have it hidden again the report. Regards, Laurent