PVSyst crash when try to generate report

[roberto.bissanti]

I'm using PVSyst 7.3.4 on Windows 10, about few days ago, when i try to generate report or print the electric scheme PVsyst crash the PC and I must reboot it.
I don't know what's the cause but it became impossibile work with PVSyst and for my job it's catastrophic.

Please someone have the solutions?

Thanks,

Roberto

 

[Hizir Apaydin]

Dear Roberto,

You are kindly requested to export and send your project (menu "File>Export project") and log files (menu "File>Export logs") to support@pvsyst.com so that we may investigate your issue.

Regards

Hizir

[roberto.bissanti]

Hi Hizir,

I need to precise that the issue is present in all projects. Today I installed PVSyst into another machine with Win11 and the problem is present too.

I attach in the email that I've just send to you the Log of PVSyst installed in Win10 and in Win11.

Each machine are installed on VMs running MacOS Parallels, but until a few days ago PVSyst never crashed.

In this video ( https://www.dropbox.com/t/1DiAg2Yfp3W9db5p )  you can see the behavior of PVSyst.

I'm waiting for your response rapidly.

Thanks,

Roberto Bissanti

[Marcelino]

Hi, I have the same problem. I have tried it with windows 11 and the same thing happens. It does not happen to me in all projects, some if the report is prepared correctly. Can it happen with projects created before version 7.3.4?

[Hizir Apaydin]

1 hour ago, Marcelino said:

Hi, I have the same problem. I have tried it with windows 11 and the same thing happens. It does not happen to me in all projects, some if the report is prepared correctly. Can it happen with projects created before version 7.3.4?

Dear Marcelino,

You are kindly requested to export and send us a project causing the crash (menu "File>Export project") and log files (menu "File>Export logs") to support@pvsyst.com so that we may investigate your issue.

Regards

Hizir

 

[Jackson White]

Hi I have the same problem. 

I just sent the project and log files to support. 

I really need this to be fixed as it is crucial to my work. 

[Nils Lang]

Dear Jackson White,

Please check for updates the other software components you are using on your Mac. You should verify first hand that you have the latest macOS update installed.

 

You can also have a look at:

 

   https://kb.parallels.com/128970

 

You can also try the Windows Compatibility Troubleshooter on ARM :

 

    https://learn.microsoft.com/en-us/windows/arm/apps-on-arm-program-compat-troubleshooter

 

You should also read Parallels Desktop KB about:

 

   Limitations of running Windows 11 on Apple M-series Mac computers in Parallels Desktop for Mac

 

Finally, please keep in mind that we cannot guarantee that the virtual machine you are using emulates correctly all the Windows functionalities PVsyst is using.

 

Best regards.

[Sarahi Ortega]

Hi,

I have the same problem as Marcelino. I got three reports made successfully, but the rest of them crashes the program and I am not ablet to get to the Report window to export as a PDF file.

I'll send the the project export and the log file to the support email provided.

Any information will be very helpful!

Thanks.

[Juan Carlos Roberts]

i have the same problem, with pv syst 7.4 and windows 11 home, when generate report , windows crash...

 

im sending the export and log file to the support

[Nils Lang]

Dear PVsyst user,

If you are running PVsyst on a virtual machine hosted by a MAC then please read our related FAQ:

   

 

Best regards.

[Nils Lang]

Hello,

From your description, it looks like PVsyst is freezing when it uses your computer graphic card driver.

Please update your graphic card driver by following the procedure documented in our FAQ:

    https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402

 

Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one.

 

This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file:

I hope this will help you to resolve this issue.

 

Best regards.