PVSyst wont start.

[Tonderai]

Hi, I'm using PVSyst8.0.13. It's not opening when when I try to. Is there a problem with this version at the moment? 

Regards,

[Laurent C]

Hello, 

There is no global issue on the 8.0.13, it might be specific to your environnement.

Please send us a mail at support@pvsyst.com with the folloying info:

- did you just upgrade to 8.0.13 or was it working yesterday ?

- Was your machine updated ?

- if you still have an old version, please generate log (with File > export logs)  and send them to us. Otherwise just navigate to C:\Users\<YOUR_USER>\AppData\Local\PVsyst\8.0\Admin and zip the whole folder.

 

Regards,

Laurent

[Tonderai]

Hi Laurent, my IT admin resolved this by reinstalling the application. 

Thanks.