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Usage rights not updating v6.4.3


mpf_pei
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When synchronizing usage rights, the reactivation date is not advancing.

I use external synchronisation, follow the process and see message "Usage rights successfully synchronized", but the reactivation date does not change, and I continue to receive the "PVsyst license will exprire soon" message when starting the program.

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  • 4 weeks later...

You should check first that you have strictly followed each of the three steps of external activation. Here is a link to our tutorials. One of them explains step by step how to perform an external license activation:

https://www.youtube.com/channel/UCMzsEWHk3f7XD_dg1lngmzg

If your usage rights are still not updated then email your PVsyst log files to support@pvsyst.com. Note that you can easily export them using PVsyst menu .

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