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Nils Lang

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Posts posted by Nils Lang

    Multi-thread problem

    in Problems / Bugs

    Posted

    Dear User,

    You can use PVsyst menu <File> <Export projects> to easily export your project files in a ZIP file and email it to our support address:

        support@pvsyst.com

    with your PVsyst LOG files (menu <File> <Export logs>) so we can analyze what happened.

    In the meantime, you can already read our FAQ about the most efficient way to optimize PVsyst simulation time:

       https://forum.pvsyst.com/topic/3542-how-to-optimize-simulation-time/?do=findComment&comment=9867

    Best regards.

    MAP ISNT'T AVAILABLE

    in Problems / Bugs

    Posted

    Dear Customer,

    Please send an email to PVsyst support at:

        support@pvsyst.com

    with your PVsyst .log files (that you can easily export using menu <File> <Export logs>) so we can analyze what happened.

    Best regards.

    Iso-Shading Diagram when no shading object is present

    in Shadings and tracking

    Posted

    Dear PVsyst User,

    If you can reproduce these PVsyst crashes again, please press the <Send bug report> button of PVsyst error dialog

     

        image.png.259d91a25ce44656ee2c5713849237b9.png

     

    and send us the prepared email (including the attached files) so we receive all the information needed to analyse the crash.

     

    A description with the list of actions you performed to reproduce it is also very useful.

     

    Best regards.

    Error in opening the shading Scene PVSyst 8.05

    in Shadings and tracking

    Posted

    Dear PVsyst User,

    Please update your graphic card driver by following the procedure documented in our FAQ:

     

        https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402

     

    Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one.

     

    This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file (see attached screen capture).

    I hope this will help you to resolve this issue.

     

    Best regards.

    GraphicSettings.png

    Can't see PVSyst 7.4version project file in PVSyst 8.x.x version program.

    in How-to

    Posted

    Dear Swonno,

    On first V8 run, PVsyst copy your V7 files (located in folder PVsyst7.0_Data) in a new folder (PVsyst8.0_Data). From this point, this new folder is the used to store your V8 work.

    You can always import V7 data when you work with PVsyst V8 using the import component command but you cannot import V8 data when you work with PVsyst V7. Pvsyst is not designed to read files from a later version (the same way as Excel 97 – 2003 cannot read .xlsx files). You can always read all Pvsyst file formats when you use the last version of Pvsyst but there is no guarantee that you can read new files using an old Pvsyst version.

     

    You can find more detailed information about user data in PVsyst help:

     

        https://www.pvsyst.com/help/getting-started/file-organisation/user-data/index.html

     

    Best regards.

    Inquiry Regarding PVsyst License Transfer Limits and Procedures.

    in Problems / Bugs

    Posted

    Hello,

    You can transfer your license between your work and home computers but the number of transfers is limited to four per month. This limit is documented in PVsyst license agreement:

     

    4.3. To transfer a License to another workstation, the user must deactivate the License on the

    source workstation and then use the standard procedure to reactivate it on another

    workstation.

    For PVsyst8, the number of licence transfers is limited to four over a period of 30 days from

    the date of the first transfer.

     

    The complete license agreement document is available on our website using the following link:

        https://www.pvsyst.com/wp-content/documents/general-conditions-of-use-english.pdf

     

    Finally, for your information, here is a link to a video explaining how to perform a license transfer:

     

        https://www.youtube.com/watch?v=oYsaSAh85OM&list=PLxdyykgAqoymVlneOuKQLkBGMFyFJ9XVZ&index=2

     

    Best regards.

    Issues with the new PVsyst 8 update

    in How-to

    Posted

    Dear Bernardo,

    Most probably the crash you reported is caused by your computer graphic card’s driver.

     

    Please update your graphic card driver by following the procedure documented in our FAQ:

     

        https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402

     

    Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one.

     

    This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file:

     

    I hope this will help you to resolve this issue.

     

    Best regards.

    Capture d’écran préférences graphiques.png

    PVSyst crash when try to generate report

    in Problems / Bugs

    Posted

    Hello,

    From your description, it looks like PVsyst is freezing when it uses your computer graphic card driver.

    Please update your graphic card driver by following the procedure documented in our FAQ:

        https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402

     

    Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one.

     

    This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file:

    I hope this will help you to resolve this issue.

     

    Best regards.

    WinGraphicPrefs.png

    Geographical site parameters PROBLEM again

    in Problems / Bugs

    Posted

    Dear PVsyst User,

    The web services we are using to display the map are currently working as expected. You may have an issue secific to your network. Please read our related FAQ:

        https://forum.pvsyst.com/topic/2524-web-services-for-all-pvsyst-functionalities/?do=findComment&comment=6420

    Alternatively, you can use the interactive map directly from your favorite Internet Browser and enter your coordinates in PVsyst manually. This procedure is documented in the following video:

     

        https://www.youtube.com/watch?v=-qQxHq3GG2M&t=11s

    Best regards.

    Import .MET file

    in Meteo data

    Posted

    Dear Shashank Sharma,

    PVsyst MET and SIT are different types of file. If you import a MET file alone, you have to generate the SIT file from it by performing the following actions:

    1. Open the project window
    2. Press the wheather data file view button
    3. Select your MET file
    4. Press the <Export site> button and save your new site file.

    Please note also that you can find more detailed information about SIT and MET files in PVsyst help:

        https://www.pvsyst.com/help/index.html?meteo_database.htm
        
    Best regards.

    Geographical site parameters PROBLEM

    in Problems / Bugs

    Posted

    Dear Nikoloz,

    PVsyst is using a third-party web service to provide the interactive map:

        www.openstreetmap.org

    But since this morning, this service is either not responding or responding very slowly. Until now, we have not received information about when it will come back to normal operation.

    In the meantime, you can still create new sites by entering manually the geographical coordinates collected using another map service like googlemap or bingmap and following the procedure described in the following video:

        https://www.youtube.com/watch?v=-qQxHq3GG2M&t=11s

    Best regards.

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