Bifacial Tracker - Backtracking - Zone -3D Nearshading

[Aidenn]

Hi PVSyst, 

I'm designing a 3D near shading where the tracker N-S is on an uneven ground. I got csv file from  Google Earth. .kml. 
I used zone > create tracking fields > automatic tilt > set automatic altitude too.

Still elevations are visible above the installed tracker. Do you have any solution that. Thank you.

[Jeremie]

Hello,

Based on your description, it seems that the resolution of the ground data in your CSV file might not be sufficient, which could result in gaps or "holes" in the definition, causing some trackers to appear below the ground.

To better understand and resolve this, could you please send us the CSV file you used so we can investigate further? You can send it to support@pvsyst.com, and we’ll take a closer look.

[Aidenn]

I've sent the CSV. Hope to hear from your team soon. Thank you.

[Aidenn]

Hi Jeremie. I've received your response. I've followed the csv format as per PVSyst guidelines but same thing happened. Please advise