Nils Lang

Dear User, In this case, please email us at support@pvsyst.com your PVsyst LOG files (menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear User, You can use PVsyst menu <File> <Export projects> to easily export your project files in a ZIP file and email it to our support address: support@pvsyst.com with your PVsyst LOG files (menu <File> <Export logs>) so we can analyze what happened. In the meantime, you can already read our FAQ about the most efficient way to optimize PVsyst simulation time: https://forum.pvsyst.com/topic/3542-how-to-optimize-simulation-time/?do=findComment&comment=9867 Best regards.

Dear Swonno, In this case, you should email us a support request at support@pvsyst.com with your PVsyst LOG files (menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear Customer, Please send an email to PVsyst support at: support@pvsyst.com with your PVsyst .log files (that you can easily export using menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear PVsyst Users, Please email us at support@pvsyst.com your PVsyst LOG files (using menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear PVsyst User, Please email us at: support@pvsyst.com your PVsyst LOG files (using menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear PVsyst User, If you can reproduce these PVsyst crashes again, please press the <Send bug report> button of PVsyst error dialog and send us the prepared email (including the attached files) so we receive all the information needed to analyse the crash. A description with the list of actions you performed to reproduce it is also very useful. Best regards.

Dear User, You can use PVsyst menu <File> <Export projects> to easily export your project files in a ZIP file and email it to our support address: support@pvsyst.com In the meantime, you can already read our FAQ about the most efficient way to optimize PVsyst simulation time: https://forum.pvsyst.com/topic/3542-how-to-optimize-simulation-time/?do=findComment&comment=9867 Best regards.

Dear PVsyst User, You can easily import your V7 projects by using the import component command (menu <File> <Import components>) and selecting your V7 workspace root directory (PVsyst7.0_Data). You can find more detailed information about user data in PVsyst help: https://www.pvsyst.com/help/getting-started/file-organisation/user-data/index.html Best regards.

Dear PVsyst User, Please email at support@pvsyst.com your PVsyst LOG files (using menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear PVsyst User, Please update your graphic card driver by following the procedure documented in our FAQ: https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402 Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one. This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file (see attached screen capture). I hope this will help you to resolve this issue. Best regards.

Dear Swonno, On first V8 run, PVsyst copy your V7 files (located in folder PVsyst7.0_Data) in a new folder (PVsyst8.0_Data). From this point, this new folder is the used to store your V8 work. You can always import V7 data when you work with PVsyst V8 using the import component command but you cannot import V8 data when you work with PVsyst V7. Pvsyst is not designed to read files from a later version (the same way as Excel 97 – 2003 cannot read .xlsx files). You can always read all Pvsyst file formats when you use the last version of Pvsyst but there is no guarantee that you can read new files using an old Pvsyst version. You can find more detailed information about user data in PVsyst help: https://www.pvsyst.com/help/getting-started/file-organisation/user-data/index.html Best regards.

Hello, You can transfer your license between your work and home computers but the number of transfers is limited to four per month. This limit is documented in PVsyst license agreement: 4.3. To transfer a License to another workstation, the user must deactivate the License on the source workstation and then use the standard procedure to reactivate it on another workstation. For PVsyst8, the number of licence transfers is limited to four over a period of 30 days from the date of the first transfer. The complete license agreement document is available on our website using the following link: https://www.pvsyst.com/wp-content/documents/general-conditions-of-use-english.pdf Finally, for your information, here is a link to a video explaining how to perform a license transfer: https://www.youtube.com/watch?v=oYsaSAh85OM&list=PLxdyykgAqoymVlneOuKQLkBGMFyFJ9XVZ&index=2 Best regards.

Dear Bernardo, Most probably the crash you reported is caused by your computer graphic card’s driver. Please update your graphic card driver by following the procedure documented in our FAQ: https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402 Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one. This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file: I hope this will help you to resolve this issue. Best regards.

Hello, From your description, it looks like PVsyst is freezing when it uses your computer graphic card driver. Please update your graphic card driver by following the procedure documented in our FAQ: https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402 Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one. This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file: I hope this will help you to resolve this issue. Best regards.