Nils Lang

Dear PVsyst User, You can easily import your V7 projects by using the import component command (menu <File> <Import components>) and selecting your V7 workspace root directory (PVsyst7.0_Data). You can find more detailed information about user data in PVsyst help: https://www.pvsyst.com/help/getting-started/file-organisation/user-data/index.html Best regards.

Dear PVsyst User, Please email at support@pvsyst.com your PVsyst LOG files (using menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear PVsyst User, Please update your graphic card driver by following the procedure documented in our FAQ: https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402 Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one. This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file (see attached screen capture). I hope this will help you to resolve this issue. Best regards.

Dear Swonno, On first V8 run, PVsyst copy your V7 files (located in folder PVsyst7.0_Data) in a new folder (PVsyst8.0_Data). From this point, this new folder is the used to store your V8 work. You can always import V7 data when you work with PVsyst V8 using the import component command but you cannot import V8 data when you work with PVsyst V7. Pvsyst is not designed to read files from a later version (the same way as Excel 97 – 2003 cannot read .xlsx files). You can always read all Pvsyst file formats when you use the last version of Pvsyst but there is no guarantee that you can read new files using an old Pvsyst version. You can find more detailed information about user data in PVsyst help: https://www.pvsyst.com/help/getting-started/file-organisation/user-data/index.html Best regards.

Hello, You can transfer your license between your work and home computers but the number of transfers is limited to four per month. This limit is documented in PVsyst license agreement: 4.3. To transfer a License to another workstation, the user must deactivate the License on the source workstation and then use the standard procedure to reactivate it on another workstation. For PVsyst8, the number of licence transfers is limited to four over a period of 30 days from the date of the first transfer. The complete license agreement document is available on our website using the following link: https://www.pvsyst.com/wp-content/documents/general-conditions-of-use-english.pdf Finally, for your information, here is a link to a video explaining how to perform a license transfer: https://www.youtube.com/watch?v=oYsaSAh85OM&list=PLxdyykgAqoymVlneOuKQLkBGMFyFJ9XVZ&index=2 Best regards.

Dear Bernardo, Most probably the crash you reported is caused by your computer graphic card’s driver. Please update your graphic card driver by following the procedure documented in our FAQ: https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402 Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one. This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file: I hope this will help you to resolve this issue. Best regards.

Hello, From your description, it looks like PVsyst is freezing when it uses your computer graphic card driver. Please update your graphic card driver by following the procedure documented in our FAQ: https://forum.pvsyst.com/topic/1253-updating-your-graphics-card-driver-pvsyst-660-and-above/?do=findComment&comment=3402 Alternatively, you can try to run PVsyst with another graphic card driver of your PC if it has one. This selection is available in Windows settings (in Graphics settings) after you have chosen PVsyst program file: I hope this will help you to resolve this issue. Best regards.

Dear PVsyst User, Please email us at support@pvsyst.com your PVsyst LOG files (using menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear Pattarporn, Please email at support@pvsyst.com your PVsyst V7 and V8 LOG files (using menu <File> <Export logs>) so we can analyze what happened. Best regards.

Dear Jayy, There is effectively no guarantee that you can read a PVsyst project using an older version of PVsyst. But you can email your project to our support address: support@pvsyst.com and we may find a way to help you to convert your project files. Best regards.

Dear Somkiat Chamsakorn, Please email us at support@pvsyst.com: your PVsyst LOG files (using menu <File> <Export logs>) your project files (using menu <File> <Export projects> so we can analyze what happened and try to reproduce the issue you reported. Best regards.

Dear Somkiat Chamsakorn, When the Pvsyst error dialog pops-up, please press the <Send bug report> button on it and send us the prepared email (including the attached files) at: support@PVsyst.com so we receive all the information needed to analyze the crash. Best regards.

Dear PVsyst User, The web services we are using to display the map are currently working as expected. You may have an issue secific to your network. Please read our related FAQ: https://forum.pvsyst.com/topic/2524-web-services-for-all-pvsyst-functionalities/?do=findComment&comment=6420 Alternatively, you can use the interactive map directly from your favorite Internet Browser and enter your coordinates in PVsyst manually. This procedure is documented in the following video: https://www.youtube.com/watch?v=-qQxHq3GG2M&t=11s Best regards.

Dear Shashank Sharma, PVsyst MET and SIT are different types of file. If you import a MET file alone, you have to generate the SIT file from it by performing the following actions: 1. Open the project window 2. Press the wheather data file view button 3. Select your MET file 4. Press the <Export site> button and save your new site file. Please note also that you can find more detailed information about SIT and MET files in PVsyst help: https://www.pvsyst.com/help/index.html?meteo_database.htm Best regards.

Dear Nikoloz, For your information, openstreetmap web service is back to normal operation. Best regards.