Tudor

Hello, I never had this problem up until 2 weeks ago. I'm trying to create a new site for a project. I click on the new site button, i choose the location on the interactive map, then it switches to the geographical coordinates tab. In the Location panel i need to input manually the site name and country because the get from coordinates button and Get from name button don't work. In the geographical coordinates panel it says that the data have been imported with success from the map but i only imports the latitude and longitude and not also the altitude. The program tells me to define the altitude, i define it but then in changes to N/A again and i cant seem to figure it out. I tried different methods, different site locations but no luck. I'm stuck at the new site window. Is there something wrong from my end with the communication with the servers and can't access the information ? DO i need to reinstall the program or maybe talk with the IT department from my end ?