Terrain Mesh of PVC file uploaded to PVsyst is above the trackers

[Aidenn]

Hi PVSyst Team,

It's my first time using PVCase file for the Nearshading scene and some trackers are below the terrain mesh. Can I do auto altitude or should the adjusment be done on the PVCase software?

 

[Jeremie]

Hello. Yes, you can use the Auto altitude feature on your trackers. If the terrain is uneven and there are significant altitude variations along the length of the trackers, you may need to increase the 'Distance to ground' value to prevent the issue of some trackers appearing below the terrain mesh.

[Aidenn]

Do I need to change my settings so that the PVCase imported scene should show the trackers altitude correctly? 

[Jeremie]

Hello,
I'm not sure which settings you're referring to. You can adjust the altitude of your trackers, but please note that there is no precise way to measure the altitude of a tracker from the ground if the terrain is uneven.
If you're experiencing a specific issue with a PVC scene that doesn't render properly after being imported, please send the file to support@pvsyst.com, and we'll be happy to assist you.