PVsyst stopped working!

[HusseinAlattas]

Hello everyone, 

I'm new here. I want to report a technical error in PVsyst when using the shading analysis. I have the 30-day trial with the full feature. But I don't know why the program pops up this window when I change the PV orientation. Any ideas?

I appreciate any help 🥰

 

[Hizir Apaydin]

Dear Hussein.

We thank you for reporting us this issue. Would you please click on Save bug report on the popup and send the generated .zip file to support@pvsyst.com so that we may investigate the issue.

Regards.

[HusseinAlattas]

Dear Hizir Apaydin,

I have sent two emails regarding my case. But I have got no response so far. 

Regards.