For creating an "Interactive map", PVsyst needs to get an access to Internet for using the web service "GoogleMap". In some companies the accesss to internet from applications is securized through a proxy or a Firewall.
Our proxy settings implementation is actually limited to some common proxies. If your proxy uses a proprietary way for authentication, then it will not work, and we cannot do anything.
What we usually suggest in this case, is to configure your environment (proxy/firewall) to allow PVsyst to go over internet. PVsyst actually uses only 3 accesses :
- License management (activation, transfer, sync) : https://secure.pvsyst.com/activationCenter/
- Meteo definition via Google Map : https://maps.google.com
- PVsyst's software update : http://download.pvsyst.com/
However the "Interactive map" is not necessary
for creating a new site: you can simply choose the page "Geographical coordinates", and explicitely define your site by its GPS coordinates (Latitude, Longitude, Altitude, Time Zone), which you can get from other sources.
The "Interactive map" is only a tool for simplifying your life.